WELCOME

TERMS AND CONDITIONS

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Please read all these terms and conditions. As we cannot accept and make a legally enforceable agreement without further reference to you, you must read these terms and conditions. By ordering any of our services, you agree to be bound by these Terms and Conditions.

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Who does this agreement apply to

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A. Render Services Limited, a company incorporated in England and Wales (number 13999321) with its registered address at 167-169 Great Portland Street, 5th Floor,  London, United Kingdom, W1W  5PF (The supplier, we, us or our); and

B. Your company or organisation (you or your).

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1. Introduction

1.1 Our Agreement with you is made up of:

1.1.1 these general terms and conditions (General Terms);

2. Application

1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). 

2. You can only purchase the Services and Goods from this Website if you are at least 18 years old.

3. Interpretation

3.1.   Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

3.2.  Contract means the legally-binding agreement between you and us for the supply of the Services;

3. 3. Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order; 

3.4.Durable Medium means paper or emails, another medium that allows information to be addressed personally to the  recipient, enables the recipient to store the information in a way  accessible for future reference for a period that is long enough for the purpose of the  information, and allows the unchanged reproduction of the information stored;

3.5 Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;

3.6  Order means the Customer's order for the Services from the Supplier as submitted following the step-by-step process set out on the Website;

3.7  Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

3.8  Services means the services advertised on the Website www.renderservice.com on which the Services are advertised.

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4. Services

4.1.  The description of the Services and any Good is as set out in the Website, catalogs, brochures, or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.

4.2.  In the case of Services and any Goods made to your special requirement, it is your responsibility to ensure that any information or specification you provide is accurate.

4.3.  All services which appear on the Website are subject to availability.

4.4.  We can make changes to the Services which are necessary to comply with any applicable law or safety requirement we will notify you of these changes.

5. Customer responsibilities

5.1. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any information required to perform the Services, and obtain any necessary license and consent( unless otherwise agreed).

5.2.  Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the contract with immediate effect on written notice to you.

6. Personal information

6.1  We retain and use all information strictly under the privacy policy.

6.2  We may contact you using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

7. Basis of Sale

7.1  The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the website, we can reject it for any reason, although will try to tell you the reason without delay.

7.2.  The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

7.3.  A contract will be formed for the Services ordered only when you receive an email from us confirming the Order ( Order confirmation). You must ensure that the Order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the contract by means of an email with all information in it ( or the Order Confirmation). You will receive the Order confirmation within a reasonable time after making the contract, but in any event not later than the delivery of any Goods supplied under the contract, and before performance begins of any of the services.

7.4.  Any quotation or estimate of Fees( as defined below) is valid for a maximum period of 24 hours from its date unless we expressly withdraw it at an earlier time.

7.5.  No variation of the contract, whether about description of the Services, Fees, or otherwise, can be made after it has been entered into unless the variation is agreed upon by the customer and supplier in writing.

7.6. We intend that these Terms and Conditions apply only to a contract entered into by you as a customer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

8. Fees and Payment

8.1.  The fees (Fees) for the services, the price of any Goods ( if not included in Fees), and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for services may be calculated on a fixed price or on a standard daily rate basis.

8.2.  Fees and charges include VAT at the rate applicable at the time of Order*.

8.3.  You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of services.*

9. Delivery

9.1.  We will deliver the Services, including Goods, to the Delivery Location by the time or within the agreed period:

    a. in the case of Services, within a reasonable time; and 

    b. in the case of Goods, without undue delay and, in any event, not more than 90**** days from the day the good(s) is shipped. An email confirmation will be sent to confirm the date of shipping.

9.2.  In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount ( including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.

9.3 In any case, regardless of events beyond our control, if we do not deliver Goods on time, you can( in addition to any other remedies) treat the Contract at an end. 

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9.4.  If any Goods form a commercial unit ( a unit is a commercial unit if a division of the unit would materially impair the value of the goods or the character of the unit)  you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

9.5. We deliver worldwide. If we accept an order for delivery, you will be responsible to pay import duties or other taxes subject to the Rules and Regulations governing the country of destination.

9.6. You agree we may deliver the Goods in installments if there is a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

9.7.  If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonably practicable. 

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10. Risk and Title

10.1. Risk of damages to, or loss of, any Goods will pass to you when the Goods are delivered to the address (or alternative address) you chose.

10.2.  You do not own the Goods until we have received payment in full.  We can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you. 

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11. Withdrawal and cancellation

11.1.  You can withdraw the Order by telling us before the contract is made.

11.2. If a contract is made, payment is received, but you simply wish to change your mind without giving us a reason, you will be liable for any purchase of goods made, and a refund would be made at our discretion. 

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11.3. If an order has been shipped to your destination, you cannot cancel the order. 

11.4. This is a distance Contract ( as defined below) That has the cancellation rights ( Cancellation Rights). set out below. These cancellation Rights, however, do not apply, to a contract for the following goods and services ( with no others) in the following circumstances: 

    a.  goods that are made to your specifications or are clearly personalised;

    b.  goods which are liable to deteriorate rapidly.

12. Right to cancel

12.1.  Subject as stated in these Terms and Conditions, you can cancel the contract within 24 hours with notice by email. An acknowledgment email from us to you is proof of your order cancellation. 

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12.2.  To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (eg an email).  In any event, you must be able to show clear evidence of when the cancellation was made. 

12.3.  We must not begin the supply of service ( being part of the services) before the end of the cancellation period. 

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12.b. Payment for Services commenced during the cancellation period. 

12.b.1.  On the rear occasion where a service is supplied ( being part of the Service) before the end of the cancellation period in response to your express request to do so, you are liable to pay the amount for the supply of service for the period for which it is supplied.

13. Deduction for Goods supplied 

13.1. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you( i.e handling the Goods beyond what is necessary to establish the nature, characteristics, and functioning of the Goods: e.g. it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

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14. Timing of reimbursement 

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14.1. It is your responsibility to deploy every means to ensure that your goods have been received in satisfactory condition. We advise you to check the packaging in front of the delivery personnel.  This will help you get a full or partial reimbursement.  

14.1.  If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and no later than 14 days after the day we receive back from you any Goods supplied. 

14.2.  If we have offered to collect the damaged Goods, we will make the reimbursement without undue delay.

14.3.  We will make the reimbursement using the same means of payment as you used for the initial transaction. 

15. Returning Goods 

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5.1  For the purpose of these Cancellation Rights, these words have the following meaning :

a.  distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded ;

b.  sales  contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

16. Conformity 

16.1  We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligations. 

16.2.  Upon delivery, the Goods will :

a.  be of satisfactory quality ;

b.  be reasonably fit for any particular purpose for which you buy the Goods which, before the contract is made, you made known to us (unless you do not actually rely on, or it is unreasonable for you to rely on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract description. 

16.3.  We will supply the Services with reasonable skill and care.

16.4.  In relation to the Services, anything we say or write to you is a term of the Contract ( which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decisions about the Services after entering into the Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us( before entering this Contract or later).

16.5  The contract continues as long as it takes us to perform the services.

16.6.  Either you or we may terminate the Contract or suspend the Service at any time by a written notice of termination or suspension to the other if that other :

a.  commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 24 hours of the written notice; or

b.  is subject to any step towards its bankruptcy or liquidation.

16.6.  On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

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17. Successor and our sub-contracts

17.1.  Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The supplier will be liable for the acts of any subcontractors whom it chooses to help perform its duties. 

18. Circumstances beyond the control of either party

18.1. In the event of any failure by a party because of something beyond its reasonable control:

a.  the party will advise the other party as soon as reasonably practicable, and

b.  the party's obligations will be suspended so far as is reasonable, provided that the party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery ( and the right to cancel). 

19. Privacy 

19.1.  Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. 

19.2.  These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy.

19.3.  For the purposes of these Terms and Conditions:

a.  'Data Protection Law's means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR. 

b. ' GDPR' means the UK General Data Protection Regulation. 

c.  'Data Controller', 'Personal Data'  and 'Processing' shall have the same meaning as in the GDPR. 

19.4.  We are a Data Controller of the Personal Data we process in providing the Services and Goods to you. 

19.5.  Where you supply Personal Data to us so we can provide Service and Goods to you, and we process that Personal Data  in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data  Protection Laws:

a.  before or at the time of collecting Personal Data, we will identify the purposes for which the information is being collected ;

b.  we will only process  Personal Data for the purposes identified. 

c. we will respect your rights in relation to your Personal Data ; and

d.  we will implement technical and organisational measures to ensure your Personal Data is secure. 

19.6.  For any enquiries or complaints regarding data privacy, you can e-mail (Info.renderservices@gmail.com)

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20. Excluding  liability

20.1  The supplier does not exclude liability for (i) any fraudulent act or omission;  Subject to this, we are not liable for (I) loss that was not reasonably foreseeable to both parties at the time when the Contract was made.

21. Governing law, jurisdiction, and complaints

21.1. The Contract ( including any non-contractual matters) is governed by the law of England and Wales.

21.2.  Disputes can be submitted to the jurisdiction of the court of England and Wales.

21.3.  We try to avoid any dispute, so we deal with complaints as follows: Any complaints would be resolved before or within three months.

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